This Privacy Policy applies to the 345wi platform operated at https://345wi.bet (referred to throughout this document as "345wi", "we", "our", or "us"). 345wi is an online casino and sports betting platform built for and operated in the Pakistani market.
For the purposes of data protection, 345wi is the data controller in respect of personal information collected from users of this platform. This means we determine the purposes for which your data is processed and the means by which that processing takes place.
If you have any questions about the contents of this Privacy Policy or want to exercise any of the rights described in Section 8, you can reach us at support@345wi.bet. We aim to respond to all privacy-related queries within 5 business days.
345wi collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third parties such as payment processors.
Information You Provide
| Data Type | Examples | When Collected |
|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration, KYC verification |
| Contact Data | Mobile number, email address | Account registration |
| Financial Data | Easypaisa/JazzCash wallet ID, bank account reference, card last four digits | Deposit and withdrawal processing |
| Document Data | CNIC scan, proof of address, proof of payment method | KYC verification requests |
| Communications | Support chat transcripts, email exchanges | Customer support interactions |
Information Generated Automatically
| Data Type | Examples | Purpose |
|---|
| Technical Data | IP address, device type, browser type, operating system | Security, fraud detection |
| Usage Data | Pages visited, games played, session duration, bet history | Platform improvement, responsible gaming monitoring |
| Transaction Data | Deposit amounts, withdrawal requests, bonus credits | Account management, financial reporting |
| Cookie Data | Session tokens, preference settings | Authentication, user experience |
345wi collects only the data that is genuinely needed to provide you with a safe, functional, and fair betting experience. We do not collect data speculatively or "just in case". If the purpose of a particular data point isn't clear, ask us at support@345wi.bet.
345wi uses personal data collected from players for the following specific purposes:
- Account management: Creating, maintaining, and administering your 345wi account, processing deposits and withdrawals, and communicating with you about your account status.
- Identity verification: Confirming that you are who you say you are, that you are of legal gambling age (18+), and that you are not subject to any self-exclusion or regulatory restriction that would prohibit your participation.
- Payment processing: Facilitating deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, and Visa/Mastercard; and processing withdrawal requests to your verified payment method.
- Fraud prevention and security: Monitoring for suspicious activity, detecting and preventing fraud, money laundering, and other financial crime; and protecting the integrity of the 345wi platform for all players.
- Responsible gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling, applying deposit limits and self-exclusion restrictions you have requested, and fulfilling our duty of care obligations.
- Legal and regulatory compliance: Meeting obligations imposed by applicable law, including anti-money laundering (AML) regulations, which require us to keep certain financial records and report certain transactions.
- Platform improvement: Analysing aggregated usage data to understand how players interact with 345wi and identify areas where the platform can be made better, faster, or more intuitive.
- Marketing (with consent): Sending promotional emails, SMS notifications about bonuses and offers, and other marketing communications — but only where you have explicitly opted in to receive them.
345wi will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by law, obtaining your consent.
Every instance of data processing at 345wi rests on a recognised legal basis. The principal bases we rely on are:
- Contractual necessity: Processing that is essential to fulfilling the agreement between 345wi and you — including account operation, payment processing, and game record-keeping. Without this data, we cannot operate your account.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, financial reporting requirements, and age verification obligations. This data must be retained regardless of your preferences.
- Legitimate interests: Processing carried out in pursuit of 345wi's legitimate business interests where those interests are not overridden by your rights and interests. This includes fraud detection, platform security, and analytics for platform improvement.
- Consent: Processing for purposes that are not strictly necessary — principally direct marketing communications. Where consent is the basis, it can be withdrawn at any time and withdrawal will not affect processing carried out before that point.
Where 345wi processes data on the basis of legitimate interests, we conduct an assessment to confirm that our interests do not override your rights. If you want to know more about that assessment for any specific processing activity, contact us at support@345wi.bet.
345wi shares personal data with third parties only where necessary and only to the extent required for the specific purpose. The categories of third parties we work with are:
- Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
- Identity verification and KYC providers: Third-party identity verification services may process your CNIC data and other documents to assist with age and identity verification. All such providers are contractually bound to handle your data only for this purpose.
- Fraud detection and anti-money laundering services: 345wi uses specialist fraud prevention tools that may analyse transaction patterns and device data to identify suspicious activity. These tools protect all players on the platform.
- Technology and hosting providers: Our platform infrastructure is supported by technology vendors including hosting providers and security services. These parties access data only as processors acting on 345wi's instructions.
- Regulatory and law enforcement authorities: Where required by applicable law — including anti-money laundering regulations — 345wi may be required to disclose financial records or transaction data to relevant authorities. Such disclosures are made only where legally compelled.
What we never do: 345wi does not sell, rent, or trade your personal data to marketing companies, advertising networks, or any third party for their own commercial use. If a third party wants your data for their marketing purposes, they need to get it from you directly — not from us.
345wi uses cookies and similar technologies to make the platform function properly and to improve the experience for players. Here's what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|
| Essential Cookies | Keep you logged in during a session, remember your account preferences, enable core platform functions | No — required for 345wi to work |
| Analytics Cookies | Collect aggregated data on how pages and games are used to help us improve the platform | Yes — via browser settings |
| Security Cookies | Detect fraudulent login attempts, protect against CSRF attacks, verify session integrity | No — required for account security |
| Preference Cookies | Remember your display preferences (e.g., language, game lobby view) | Yes — deleting them resets preferences |
345wi does not use third-party advertising cookies or tracking pixels that follow you to other websites. Analytics data collected on 345wi stays on 345wi and is used exclusively to improve the platform experience.
You can control cookie behaviour through your browser settings. Disabling essential cookies will affect the functionality of your 345wi account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
345wi retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any legal obligations that require longer retention. The following general retention schedule applies:
| Data Category | Retention Period | Reason |
|---|
| Account and identity data | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial transaction records | Duration of account + 5 years after closure | Financial reporting obligation |
| KYC documents | Duration of account + 5 years after closure | Regulatory compliance |
| Game history and betting records | Duration of account + 2 years after closure | Dispute resolution, audit |
| Support communications | 3 years from last interaction | Service quality and dispute resolution |
| Marketing preference data | Until opt-out + 1 year | Suppression list maintenance |
| Technical logs (access, security) | 12 months rolling | Security monitoring |
When the applicable retention period has expired and no other legal obligation requires us to keep the data, 345wi deletes or irreversibly anonymises it. Anonymised data (which can no longer be linked to you) may be retained for statistical and analytical purposes indefinitely.
As a 345wi player, you have meaningful rights over your personal data. These are not just theoretical — you can exercise them at any time by contacting support@345wi.bet.
Right of Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Portability
Right to Object
- Access: You can request a copy of the personal data 345wi holds about you. We will provide it in a readable format within 30 days of a valid request.
- Rectification: If data we hold about you is inaccurate or incomplete, you can ask us to correct it. Some corrections may require verification of identity.
- Erasure ("right to be forgotten"): You can ask 345wi to delete your personal data. This right applies where data is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that it does not override legal retention obligations — transaction records required for AML compliance, for example, must be kept regardless.
- Restriction: You can ask 345wi to pause processing your data in specific circumstances — for example, while a rectification request is being assessed.
- Portability: You can request your personal data in a structured, machine-readable format so it can be transferred to another service if you choose.
- Object: You can object to processing carried out on the basis of legitimate interests. 345wi will assess whether compelling grounds exist to continue; if not, processing will stop.
To exercise any of these rights, email support@345wi.bet with your request and the account email or mobile number associated with your 345wi account. We will respond within 30 days. We may ask for identity verification before actioning any request.
345wi takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
- SSL/TLS encryption: All data in transit between your device and 345wi's servers is encrypted using industry-standard TLS protocols. The 345wi domain uses HTTPS exclusively.
- Encryption at rest: Sensitive personal data stored in 345wi databases is encrypted using strong symmetric encryption. Plain text credentials are never stored.
- Access controls: Internal access to personal data is restricted on a need-to-know basis. 345wi staff who process personal data are trained in data handling obligations and subject to confidentiality agreements.
- Payment security: 345wi does not store full card numbers or authentication codes. Payment processing is handled through PCI-compliant gateway partners.
- Fraud monitoring: Automated systems monitor account activity 24/7 for indicators of unauthorised access or fraudulent behaviour.
- Incident response: 345wi maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified promptly where required by law.
Despite these measures, no internet-based system is completely impenetrable. 345wi cannot guarantee absolute security of data in transit over networks we do not control. You are responsible for maintaining the security of your own account credentials — use a strong, unique password and never share your login details with anyone.
345wi is strictly an adult platform. You must be at least 18 years of age to register an account or use any 345wi service. 345wi does not knowingly collect personal data from anyone under the age of 18.
If you believe a person under 18 has registered a 345wi account or provided us with their personal data, please notify us immediately at support@345wi.bet. We will investigate and, if confirmed, will delete the account and all associated personal data without delay.
Parents and guardians who are concerned about underage access to online gambling should consider using parental control software. 345wi fully supports efforts to prevent minors from accessing gambling services.
345wi may send you promotional and marketing communications about bonuses, new games, tournaments, and other 345wi features. We will only do this where you have given us explicit consent to receive such communications at registration or subsequently through your account settings.
Marketing communications may be sent via:
- Email to your registered email address
- SMS to your registered Pakistani mobile number
- In-platform notifications when you are logged in to 345wi
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email from 345wi
- Updating your communication preferences in your 345wi account settings
- Emailing support@345wi.bet with a request to be removed from marketing lists
Opting out of marketing will not affect transactional communications — 345wi will still send you account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts, as these are necessary for operating your account.
Important: 345wi will never ask for your password, PIN, or full payment details via email or SMS. If you receive a communication claiming to be from 345wi that asks for this information, do not respond and report it to support@345wi.bet immediately.
345wi may update this Privacy Policy from time to time to reflect changes in the way we handle personal data, updates in applicable law, or improvements to the platform. When we make material changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes — particularly those that affect how your data is used in new ways — 345wi will endeavour to notify you via your registered email address or a prominent notice on the platform at least 14 days before the changes take effect.
Your continued use of 345wi after any updated Privacy Policy has been published constitutes your acceptance of those changes. If you do not agree with the updated policy, you should stop using 345wi and may request account closure by contacting support@345wi.bet.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 345wi handles your personal data, please contact us directly:
Email: support@345wi.bet
Available 24 hours a day, 7 days a week. Privacy-related queries are handled by our dedicated team and we aim to respond within 5 business days.
Please include "Privacy Request" in the subject line along with your registered email or mobile number so we can locate your account quickly.
You also have the right to lodge a complaint with a supervisory authority if you believe that 345wi has processed your personal data in a manner inconsistent with applicable data protection law. We would, however, always appreciate the opportunity to address your concerns directly before any such step is taken.
